Thank you for choosing Sattva fresh brand under Kshitij Dairy Farm! We are committed to delivering fresh, high-quality dairy products right to your doorstep. Our shipping policy ensures that your order arrives promptly and meets the highest standards of quality.
1. Order Processing Time:
- Orders placed by [X time, e.g., 5 PM] will be processed for next-day delivery.
- Orders placed after [X time] or on weekends will be processed the next business day.
2. Delivery Time and Window:
- We offer next-day delivery for all orders placed before the cut-off time.
- Deliveries will be made between 6:00 AM and 9:00 AM the following day.
- Please ensure someone is available at the delivery address during this time window to receive your products.
3. Shipping Costs:
- Shipping is included in the price of your order for all deliveries within [list delivery areas or cities].
- If you are located outside our free delivery zones, shipping charges will be calculated at checkout based on your location.
4. Packaging and Handling:
- We take great care in packaging all dairy products to maintain their freshness. Each order is packed securely with ice packs and insulated materials, ensuring that your products arrive at the proper temperature.
- You will receive a notification once your order is on its way, along with tracking details to keep you informed.
5. Delivery Restrictions:
- Currently, we offer next-day delivery within [list specific regions, cities, or delivery areas].
- Unfortunately, we are unable to offer delivery to locations outside of these areas at this time. If you are outside our delivery zone, we will notify you and refund your order.
6. Damaged or Incorrect Items:
- If your order arrives damaged or if there is an error with the items delivered, please contact us within 24 hours of receiving your order.
- We will resolve any issues by providing a replacement or issuing a refund, depending on the situation.
7. Customer Support:
- If you have any questions regarding shipping or need assistance with your order, please contact our customer service team at [customer service email or phone number].
- Our team is available Monday to Friday from 9:00 AM to 5:00 PM to assist you.
8. Address Accuracy:
- Please make sure your delivery address is accurate and complete to avoid any delays or issues with your order.
- We are not responsible for issues arising from incorrect or incomplete address information provided at checkout.
9. Late Deliveries:
- While we aim for next-day delivery, factors such as weather, traffic, or unexpected circumstances may cause delays. If your order is delayed, we will notify you and provide an updated delivery time.
Thank you for choosing Kshitij Dairy Farm! We look forward to delivering fresh, high-quality dairy products right to your door, and we are committed to ensuring your satisfaction.