This website www.sattvafresh.com is operated by KSHITIJ DAIRY FARMS, an India
based company. The policy is issued by ‘KSHITIJ DAIRY FARMS’. By placing an
order on this site you are entering into a purchase/sale transaction with KSHITIJ
DAIRY FARMS. The terms and conditions are enumerated as follows
Definitions
"Agreement" means the terms and conditions as detailed herein including all
schedules, appendices, annexure, privacy policy and will include the references to
this Agreement as amended, supplemented, varied or replaced from time to time.
www.sattvafresh.com or the “Site” means the online shopping portal owned and
operated by KSHITIJ DAIRY FARMS which provides a plat to the shoppers to buy
the products listed on the site. "Vendor"/"Seller"/”Affiliate” shall mean the person or
any legal entity who offers for sale, sells the products or services on
www.sattvafresh.com
"Customer" / "Buyer" shall mean the person or any legal entity who accepts the offer
for sale on site by placing an order for and or purchases any products offered for
sale on the site. "User"/ "You" means and includes you and/or any person or an
entity including Vendor/Seller/Affiliate using or accessing the services provided on
this Site.
Eligibility
You represent and warrant that you are competent and eligible to enter into a legally
binding agreement and have the requisite authority to bind the other party to this
Agreement. You shall not use this Site if you are not competent to contract under the
applicable laws, rules and regulations.
Term
This Agreement shall continue to be in full force and effect for so long as you are
using the site. The site provides online shopping platform wherein the Users can
purchase/buy the products and services listed on it pursuant to the terms and
conditions set forth below. By clicking on the “Proceed to Payment” button, you are
agreeing to use the Services in a manner consistent with and abide by the terms and
conditions of this Agreement, our Privacy Policy, and with all applicable laws and
regulations.
Termination
Either User/ You or KSHITIJ DAIRY FARMS may terminate the agreement at any
time, with or without cause. However, KSHITIJ DAIRY FARMS reserves the right, in
its sole discretion, to terminate your access to the products and services offered on
the site or any portion thereof at any time, without notice.
Modification of Terms and Conditions
KSHITIJ DAIRY FARMS may at any time modify the terms and conditions contained
on the Site without any prior notification to you. You can access the latest version of
the Terms and Conditions at any given time. You should regularly review the Terms
and Conditions. In the event the modified Terms and Conditions are not acceptable
to you, you should discontinue using the site. However, if you continue to use the site
you agree to accept and abide by the modified Terms and Conditions.
Online Shopping Platform
You further agree and undertake that you are accessing the services available on
this Site and transacting at your sole risk and are using your best and prudent
judgment before entering into any transaction through this Site.
KSHITIJ DAIRY FARMS accepts no liability for any errors or omissions, whether on
behalf of itself or third parties. The address at which delivery of the products ordered
by you are to be made should be correct and proper in all respects.
After the receipt of payment the Buyer/ cash on delivery as the case may be,
KSHITIJ DAIRY FARMS shall arrange for the delivery of the product to the recipient
at the shipping address provided by the Buyer. Any and all orders placed by you on
this Site are a firm commitment to purchase and you are obligated to complete the
transaction and not contest it in anyway.
Before placing an order you are advised to check the product description carefully.
By placing an order for a product you agree to be bound by the conditions of sale
included in the item's description.
Product Pricing
Product prices listed on the website are current. While every care has been taken to
label the products accurately, errors in data entry and updating may occur. KSHITIJ
DAIRY FARMS reserve the right to cancel the order in case a wallet (excluding any
cashback benefit) is refundable by placing the request to the customer support.
Refundable amount is credited to the customer's bank account shared using the link
sent in SMS by the KSHITIJ DAIRY FARMS. Refund is credited within 5-7 working
days of sharing the bank details. In case payments done through credit card it will be
refunded to the same mode of payment.
Offer & Cashback
∙Maximum Cash Back Up to Rs 150.
∙Cannot Be clubbed with any other offer.
∙Maximum 1 Offer on 1 Address.
∙Offer valid on first recharge only.
∙Cash Back Amount cannot be Refunded.
∙Cashback component of the wallet balance cannot be utilized to buy prepaid
products (Ghee, Paneer, Milk etc.)
Cancellation Policy
∙Customer can cancel/stop their subscription using KSHITIJ DAIRY FARMS
application or by reaching out to the customer support.
∙Multiple Accounts cannot be created with same address, if found then
KSHITIJ DAIRY FARMS has the right to cancel/stop the Customer's
subscription.
FnV Cancellation (At the time of delivery only)
Going forward, if the customer denies taking the FnV order at the time of delivery,
he/she will have to pay a cancellation charge of Rs. 100.
Entire Agreement
These Terms and Conditions, together with privacy policy, and other rules and
policies posted on the site, which are hereby incorporated as set forth fully in these
Terms and Conditions, constitutes the entire agreement between you and KSHITIJ
DAIRY FARMS with respect to your use of and material available through the site,
and supersedes all prior or contemporaneous communications and proposals
between you and KSHITIJ DAIRY FARMS with respect to this site. Any rights not
expressly granted in these Terms and Conditions are reserved.
Communication
By registering with KSHITIJ DAIRY FARMS, you give us the permission to send you
notifications on WhatsApp
Billing Policy & Payment
∙The billing cycle for customers is 15 days. i.e. bill is generated twice a month.
∙In case of bill payment by cheque, please draw the cheque in favor's of
'KSHITIJ DAIRY FARMS'
∙In case of bill payment in cash, please submit the OTP that is sent to your
registered mobile number before handing out cash to our delivery partner.
∙Customers are liable to receive the Transaction details for the latest 6 months
only, COD will not provide the Customer transaction details beyond 6 months.
∙Customers can download the latest 6 months bills through the KSHITIJ
DAIRY FARMS app.
Return Policy
The return policy has been revised. As per the new policy, KSHITIJ DAIRY FARMS
doesn't have a return policy until and unless it is related to the product quality. Hence
if the customer wants to return a product because he/she doesn't require it, in such
cases we will simply deny the customer.
Customer Referral Program
Any and all disputes, claims and causes of action arising out of or related to the
referral program shall be resolved under applicable Indian law and the courts of New
Delhi shall have the sole and exclusive jurisdiction to try any dispute with regard to
this referral programme, irrespective of place of purchase/credit of bonus.
∙One user can refer max 10 new users. However, the Referee and the Referrer
cannot have the same address.
∙The Referrer should have done at least one recharge with KSHITIJ DAIRY
FARMS in the last thirty (30) days of minimum value of Rs. 150 or must have
done a cumulative wallet recharge of Rs. 2000 or more in their lifetime.
∙To be considered a successful Referral, the person you refer (the Referee)
has to do at least one wallet recharge of minimum value of Rs. 150 .
∙The Referrer gets 100% cashback up to a maximum of Rs. 150 per Referee,
on the Referee’s first wallet recharge of minimum amount of Rs.150. KSHITIJ
DAIRY FARMS reserves the right to revise the maximum cashback
percentage and amount at any point of time during this referral programme.
Please read these terms and conditions carefully from time to time.
∙Referral bonus cannot be clubbed with any other promotional offer or bonus.
∙‘Bonus’ amount in the Wallet can be used only for purchase on website
and/or KSHITIJ DAIRY FARMS mobile application, is not transferable and in
no case can be used as an exchange for tender of money.
∙KSHITIJ DAIRY FARMS reserves the right to modify or amend at any time
these Terms and Conditions. KSHITIJ DAIRY FARMS reserves the right to
disqualify any Referrers from participation at any time at their sole discretion,
including without limitation if he/she does not comply with any of these Terms
and Conditions.
The Referrer and the Referee agree to indemnify, release and hold harmless
KSHITIJ DAIRY FARMS, from any and all claims, actions, demands,
damages, losses, liabilities, costs or expenses caused by, arising out of, in
connection with, or related to Referrers’ participation in the referral program.
∙No person under 18 years of age, may use, access or participate in the
referral program at any time or in any manner.
∙KSHITIJ DAIRY FARMS shall not be liable for late, delayed, stolen,
misdirected, inaccurate credits in relation to any information provided by the
Referee or Referrer.
∙KSHITIJ DAIRY FARMS reserves the right to hold back Cashback bonus for
breach of these terms and conditions, as well as debit the bonus already
credited, in case of violation of these terms and conditions.
Nach Mandate and Transaction Management
∙Transactions against the NACH Mandate shall be processed only on a
Business Day and in the event of any Transaction due on a non-Business
Day, it will be processed on the next succeeding Business Day. In case such
Transaction fails, it shall not be re-tried for that calendar month. The Customer
shall not be permitted to modify any existing NACH Mandate as Bank does
not presently support any modification flow. The Customer, can however
revoke the NACH Mandate at least two days prior to the next Due Date and
setup a new mandate.
∙The Customer hereby agrees and understands that the processing of the
NACH Mandate is subject to actions of the Destination Bank and clearance of
funds by the Destination Bank.
∙The Customer's KSHITIJ DAIRY FARMS App would reflect all the
transactions being successful in the Account.
∙The Customer hereby understands that upon the revocation of the NACH
Mandate by KSHITIJ DAIRY FARMS upon the Customer's request, the
Customer shall be required to reinitiate the entire process of setting a NACH
Mandate if the Customer is desirous of the same.
∙The Customer hereby understands that the Customer can revoke the NACH
Mandate at least two days prior to the next Due Date for it to be effective for
the recent transaction cycle. KSHITIJ DAIRY FARMS shall not be liable for
any transactions that are processed on account of the failure of the Customer
to revoke the NACH Mandate within the above mentioned time period and
that the processed transactions shall constitute valid and binding transactions
on the Customer.
∙The Customer hereby agrees and understands that KSHITIJ DAIRY FARMS
shall be processing the NACH Mandate only on the basis of the Destination
Account details of the Customer provided by the Customer to KSHITIJ DAIRY
FARMS and as verified via mandate verification by Destination Bank, and that
KSHITIJ DAIRY FARMS shall not be responsible in any manner whatsoever
to verify the details of the Destination Account.
Limitation of Liability
∙KSHITIJ DAIRY FARMS assumes no responsibility and shall incur no liability
if it is unable to effect the Transaction against the NACH Mandate owing to
any one or more of the following circumstances:
∙If the NACH Mandate issued by the Customer is/are incomplete, inaccurate,
invalid or incorrect
∙If the Destination Account has insufficient balance to enable KSHITIJ DAIRY
FARMS to debit it to the extent of the NACH Mandate.
∙If the funds available in the Destination Account are under any encumbrance
or charge or subject to Destination Bank's right of banker's lien.
∙If the Destination Account/ Account is under any attachment or debit freeze on
account of any legal and/or regulatory directions.
Pre-paid Products
To place an order for a prepaid product, you are required to recharge your CD wallet
with the MRP of the select product via the various payment modes available.
Communication Policy
By signing up with KSHITIJ DAIRY FARMS, customer agrees to receive
communication on WhatsApp, push notifications, SMS, Email, Customer Support
Call, App and Website
Disclaimer
"We as a Retailer shall be under no liability whatsoever in respect of any loss or
damage arising directly or indirectly out of the decline of authorization for any
Transaction, on Account of the Cardholder having exceeded the preset limit mutually
agreed by us with our acquiring bank from time to time".
Any difference between the representational image and the original product is for
advertorial purposes only.
